TERMS AND CONDITIONS OF THE WEBSITE
[www.thousandmiles.pl](http://www.thousandmiles.pl)
§1. General Information
1. These Terms and Conditions define the rules for using the website available at
[www.thousandmiles.pl](http://www.thousandmiles.pl), owned by:
Thousand Miles Sp. z o.o.
Plac Szczepański 8/101
31-011 Kraków, Poland
TAX ID (NIP): PL 6772402173
REGON: 364303081
KRS: 0000615092
Email: [contact@thousandmiles.pl](mailto:contact@thousandmiles.pl)
Phone: +48 693 60 60 50
2. The website enables browsing, booking, and purchasing travel services, including
one-day tours and transfers.
3. Using the website constitutes acceptance of these Terms and Conditions.
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§2. Tour Purchase Process
1. To purchase a tour, the Client must follow these steps:
* choose a product from the available offers,
* review the product description and details,
* select the date of the tour,
* specify the number of participants,
* provide the pick-up address (e.g., hotel or apartment),
* enter any additional information (if applicable),
* read and accept the Terms and Conditions,
* choose a preferred payment method,
* finalize the purchase.
2. After successful payment, the Client will receive a **Voucher** confirming the reservation
to the provided email address.
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§3. Payments
1. Payments can be made via the Przelewy24 platform.
2. Przelewy24 offers various payment options, including:
* bank transfer,
* BLIK,
* credit/debit cards (Visa, Mastercard),
* and other methods provided by Przelewy24.
3. The website does not store any payment data – the transaction is securely encrypted and
processed by the payment operator.
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§4. Complaints Procedure
1. The Client has the right to file a complaint regarding the purchased service.
2. Complaints should be submitted by email to [contact@thousandmiles.pl] and must
include:
* full name,
* date of service,
* description of the issue,
* preferred resolution.
3. The complaints department will review the case within 14 business days and inform the
Client via email about the decision.
4. If the Client does not accept the decision, they have the right to:
* appeal the decision,
* use out-of-court consumer dispute resolution methods,
* take legal action through the appropriate court.
5. Consumer rights are guaranteed under the following regulations:
* **Directive 2011/83/EU** of the European Parliament and of the Council of 25 October
2011 on consumer rights,
* **Regulation (EU) No 524/2013** on online dispute resolution for consumer disputes
(ODR),
* and applicable national legislation in Poland.
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§5. Right of Withdrawal (Consumer Rights)
1. In accordance with applicable consumer protection laws, you have the right to withdraw
from the service contract concluded via our website within 14 days without providing any
reason.
2. The withdrawal period expires 14 days from the day of the contract conclusion.
3. To exercise this right, you must notify us of your decision to withdraw by sending a clear
written statement to [contact@thousandmiles.pl]before the deadline.
4. If you withdraw from the contract, we will refund all payments received from you within 14
days from the date we are informed of your decision.
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§6. GDPR Compliance
1. We process your personal data in accordance with the General Data Protection
Regulation (Regulation (EU) 2016/679 - GDPR).
2. You have the following rights concerning your personal data:
* the right to access your data,
* the right to rectify inaccurate data,
* the right to data portability,
* the right to restrict or object to processing,
* the right to erasure,
* the right to lodge a complaint with a supervisory authority.
3. Legal bases for data processing include:
* the performance of a contract,
* compliance with legal obligations,
* the pursuit of legitimate business interests.
4. We do not retain personal data longer than necessary and implement appropriate security
safeguards to protect your data.
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§7. Final Provisions
1. The website owner reserves the right to amend these Terms and Conditions at any time.
Changes become effective upon their publication on the website.
2. In matters not covered by these Terms and Conditions, the applicable provisions shall
include:
* the **Polish Civil Code**,
* the **Act of 30 May 2014 on Consumer Rights**,
* the **GDPR (EU 2016/679)**,
* and other relevant national and EU laws.
3. These Terms and Conditions are effective from the date of publication on the website.